Explain approved product information
Help shoppers understand published categories, materials, dimensions or care instructions where the retailer has supplied them.
For retail & ecommerce businesses
Help shoppers choose a direction, not hunt for an answer.
Give shoppers a clearer route through your categories, delivery information and published policies, with an honest handover when a question depends on an order or live stock.
A real AI conversation with a fictional business. Text only. No enquiry is sent.
Visitor
I'm looking for a useful housewarming gift.
KAI
In this fictional homeware shop, you can explore kitchen, table and decorative-accessory categories. I cannot see live stock. Is the gift mainly practical or decorative?
Visitor
Something practical for the kitchen.
KAI
The kitchen category is a useful place to start. Check each product page for current details, stock and price before ordering; this demo cannot add items or take payment.
Illustrative wording · Not a testimonial or a confirmed outcome
The useful difference
From an open question to a clearer next step.
A shopper may leave because they cannot find a basic answer: which category suits a gift, how a published delivery option works or where to start a return. KAI can bring approved information into a conversation and link back to the correct page without inventing product specifications or checking an account it cannot access.
Make policies easier to find
Explain current delivery and returns wording, keeping exceptions and human-support routes clear.
Guide shopping and support separately
Link a browsing visitor to a category and an existing customer to the proper support route. Live stock, order lookup and payments need separate secure connections.
What your team could receive
Useful context.
Not another vague message.
This example turns the conversation above into an opening brief. A commissioned handover needs an agreed destination, appropriate privacy wording and a successful delivery test.
Preset fictional choices only. This changes the example on your screen; no AI request, storage or delivery.
Enquiry brief preview
- Intent
- Housewarming gift
- Preference
- Practical kitchen item
- Shop to confirm
- Current products, specifications, stock and delivery
- Timing preference
- Exploring options; no date agreed
No real contact details. Nothing has been sent.
Where KAI stops—and your team takes over.
No invented discounts, stock levels, delivery promises, refund decisions or account access. Never request card details, passwords or full order records in a public demonstration.
Built around your facts
What we agree before setup.
Supply maintained category links, approved product facts, delivery and returns pages, exclusions and your support route. If information changes frequently, agree how it will be kept current or whether a proper catalogue connection is needed.
We tailor the approved information, brand, tone, questions and human next step. You review representative conversations and any delivery route before launch. Compatibility is checked against your actual website.
Measure the useful part
How to judge whether it helps.
Look at useful category/support-route visits and unresolved questions. Use the shop's actual order reporting to assess sales; an assistant answer is not proof of a purchase or reduced returns.
No invented time savings or guaranteed extra sales. Start with one clearly defined job, review real evidence, and improve the answers when your services or policies change.
A clear starting point
Tailored setup from £299.
The setup fee always applies. Optional GPT-powered text KAI is £19.99/month all-in, including agreed fair-use AI processing and ongoing behind-the-scenes KSJ work.
The first five paid live installations receive a permanent GPT monthly-fee waiver, subject to agreed fair use. Allocation and terms are confirmed in writing; no remaining-place count is implied.
The programmed-answer premium build is in preparation; current demos are GPT-powered. KAI Live voice, booking, CRM and other advanced integrations are scoped separately. Website hosting is separate. Your written proposal confirms the complete scope.
Before you decide
Questions for retail & online shops.
Can KAI check stock?
Only through a separately agreed, maintained and tested stock connection. The standard demo cannot see live inventory.
Can it track an order?
Not without an appropriate authenticated order integration. The demo directs customers to the retailer's existing support route instead of collecting private order information.
Can it process a refund?
No refund action is included in this demonstration. It can explain approved policy wording; the business handles eligibility and the actual transaction.